Accessibility

The National Air and Space Museum is committed to providing inclusive experiences. We welcome all visitors.

For questions related to accessibility and museum resources, contact us at NASM-VisitorServices@si.edu or call 202-633-2211 from 10:00 a.m. to 5:30 p.m. EST

Universal Visually Impaired Symbol Aira: Navigate the National Air and Space Museum with Aira - a free app that connects you with sighted agents who provide visual descriptions on-demand. This subscription service is free when visiting the Smithsonian and connected to our Wi-Fi. Learn more and download the app.

Parking and Entrances: There are seven National Park Service designated accessible parking spaces located on Jefferson Drive across from the Museum. Visitors with disability hang tags or license plates can park for free at metered spaces controlled by the DC government along Independence Avenue, SW. Check the DC government website for any changes to their parking procedures.

Central Smithsonian Accessibility Office has an accessibility map that depicts accessible entrances, curb cuts, designated parking and more for Smithsonian facilities on the National Mall. 

Exterior Access Ramps: Currently, the Museum has two wheelchair accessible ramps. The wheelchair accessible ramp on the Jefferson Drive (National Mall) side of the Museum is located east of the entrance, between the entrance and 4th Street. The wheelchair accessible ramp on the Independence Avenue SW side of the Museum allows visitors to access the Phoebe Waterman Haas Public Observatory.

Interior Elevators: An elevator is available at the entrance to the How Things Fly gallery on the first level and the The Wright Brothers gallery on the second level.

Wheelchairs: A limited number of standard and bariatric wheelchairs are available for loan while visiting the Museum. Please visit the Security Desk to inquire about availability. Wheelchairs are provided on a first come, first served basis. Visitors are welcome to bring their own mobility devices. 

Baby Care/Nursing Room: According to D.C. Code Ann. § 2-1402.81, mothers have the right to breastfeed anywhere in public. For mothers who prefer privacy, a Mamava lactation pod is available in the Flight Line Café on the first level. The pod allows for 60" turnaround and includes dual grab bars, a spacious bench, a fold-down table, and power outlets. Mamava ADA pods can be located and unlocked with the free Mamava app and proprietary Bluetooth-enabled SmartLock. Download the free Mamava app on iOS and Android to unlock our Mamava pod or ask for assistance at the Southwest Airlines Welcome Center.

Service Animals: Service animals are welcome at the National Air and Space Museum. Emotional support, therapy, comfort or companion animals are not considered service animals under the guidelines of the ADA.

Restrooms: All restrooms in the Museum are accessible. There are two family/companion care restrooms inside the Flight Line Café entrance on the first level.

Braille and Tactile Guides: Guides are available at the Southwest Airlines Welcome Center.

Pre-Visit Materials: A pre-visit social narrative is available to help prepare visitors with cognitive and sensory processing disabilities for the situations they might encounter when visiting the museum and address what to expect, museum rules and other safety information. The Smithsonian Office of Accessibility also provides resources and general museum visiting tips for visitors of all ages. 

Shopping & Dining: All Museum stores, dining facilities, and water fountains are accessible.

Tours and Public Programs

Advance reservations are not required for self-guided visits or to participate in any of our walk-in programs. Many of our tour guides are trained to give tours to children and adults with various disabilities.

Requesting Accommodation
Two-week advanced notice is requested to reserve an individual program or accessibility services. When requesting an accessibility service, please specify the mode of communication required (e.g., for sign language: ASL, PSE, or Signed English).

  • For visitors who are blind or have low vision, we offer audio-described, docent-led tours, and discovery stations with models and tactile components.
  • Sign language interpreters can be made available for tours, public programs, or evening lectures with advance notice.

To reserve a tour or for more information contact the National Air and Space Museum's Reservation Office from 9:00 am to 5:00 pm, Monday through Friday.

Contact the tours and reservations office at (202) 633-2563 or NASMTours@si.edu.

Theaters

The Lockheed Martin IMAX Theater features designated seating for visitors using wheelchairs and their companions and provides audio descriptions and/or rear window captioning for most theater shows.

For Families: Morning at the Museum

Morning at the Museum is a project of the Smithsonian Institution's Accessibility Program and the Smithsonian Museums. Guided by a Community Advisory Committee comprised of museum educators, exhibit designers, professionals who work with children with cognitive or sensory processing disabilities, parents, and self-advocates.

On select dates, families are invited to visit a Smithsonian museum before the public opening for a special experience. To register for Morning at the Museum or to request information, email access@si.edu.

Central Smithsonian Accessibility Office

Information for those who wish to visit other Smithsonian museums is available through the Central Smithsonian Accessibility Office.

Phone:
202-633-2921 (voice) 
202-633-4353 (TTY) 
202-633-4352 (fax)
Toll-free: 1-888-783-0001

Email: access@si.edu